Betting Rules

1. General betting conditions

By opening, accessing or using a betting account with Skycrown Casino, you agree to follow these Betting Rules and any other rules displayed on the relevant betting page. If you do not understand a rule, you should not place a bet until you have checked the applicable information. Rules may differ between betting products, markets, games and events, so the terms shown at the time of betting are important.

You must be legally permitted to use online betting services in the place where you are located. Australian players are responsible for understanding and complying with the laws that apply to them, including any state or territory restrictions. Skycrown Casino may restrict access to particular services or markets where required by law, regulation, technical limitations or internal controls.

Only one person may use an individual account, and the account holder is responsible for keeping login details secure. You must not allow another person to place bets using your account, and you must not use another person’s account. Skycrown Casino may ask for information to verify identity, age, location, payment ownership or account activity. Betting access may be limited while checks are being completed.

• You must provide information that is accurate, current and complete.
• You must be at least the legal gambling age applicable to you and must not permit a minor to access your account.
• You must use a payment method that belongs to you or that you are authorised to use.
• You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You must not attempt to interfere with the website, betting systems, software, security controls or other players.
• You must follow any market-specific rules displayed before a bet is confirmed.

A bet is not necessarily accepted merely because an amount has been entered or a confirmation screen has been opened. A bet is accepted when it has been recorded by the betting system and an appropriate confirmation is shown or otherwise made available. You should check your account or bet history after placing a bet. If a bet does not appear correctly, do not assume that it has been accepted.

2. Placing and confirming bets

Before confirming a bet, review the selection, market, odds or price, stake, potential return and any applicable conditions. It is your responsibility to ensure that the details are correct. Once a bet has been accepted, it may not be changed, transferred or cancelled unless the relevant rules expressly allow it or Skycrown Casino agrees to do so.

The information displayed on a betting slip or confirmation may include the event or game, selection, market type, stake, price, acceptance status and other relevant details. Keep a record of your confirmation and regularly review your account history. Account records are normally the primary reference for determining whether a bet was accepted and how it was recorded.

Odds, prices and displayed information

Displayed odds and prices may change before a bet is accepted. A price shown while a selection is being prepared is not a guarantee that the same price will be available when the bet is confirmed. The price applying to an accepted bet is the price recorded in the confirmation, subject to correction under these rules and the applicable Terms and Conditions.

Occasionally, information may be affected by a technical fault, delayed data, human error, incorrect feed or other mistake. If a material error affects a bet, Skycrown Casino may take reasonable steps to correct the error, including voiding the affected bet or applying the correct terms where permitted. This may apply to an incorrect price, selection, result, market description, settlement detail or other essential information.

Technical interruptions

Internet connections, devices, software and communications networks can fail or become delayed. Skycrown Casino is not responsible for a bet that was not received or accepted because of a connection problem, device issue, service interruption or other event outside its reasonable control. If a page appears frozen or a confirmation is unclear, check your bet history before trying again to avoid placing a duplicate bet.

1. Choose the relevant sport, event, game, market or selection.
2. Enter the intended stake and review any displayed price or potential return.
3. Check that the information on the betting slip is correct.
4. Confirm the bet only when you are satisfied with the details.
5. Review the confirmation and account history to ensure the bet was recorded.

3. Settlement, results and bet changes

Bets are settled using the official result or settlement information applicable to the relevant event, market or game. The rules for each product may explain which result source is used, how postponements and abandoned events are treated, and what happens when an event is changed. If no product-specific rule is displayed, the general terms applying to the service will guide settlement.

A result may be updated after initial settlement if an official correction, scoring change, technical issue or other relevant information becomes available. Where an adjustment is necessary, the account record may be corrected to reflect the applicable result. Players should not treat an early or provisional result as final unless the relevant market has been confirmed as settled.

Postponed, abandoned or changed events

If an event is postponed, abandoned, interrupted, relocated or materially changed, the outcome may depend on the rules for that market. Some bets may remain valid if the event is completed within the period or conditions stated in the applicable rules. Other bets may be cancelled or voided. Related selections in a multiple bet may be treated separately, depending on the product rules.

Cancellations and void bets

A bet may be cancelled or declared void where the applicable rules require it. Reasons may include an invalid market, an event not taking place, a material change, a technical error, duplicate processing, an integrity concern or a breach of the account rules. When a bet is void, the stake is generally treated according to the relevant terms, but the result can depend on the type of bet and whether other selections are linked to it.

You must not try to take advantage of a known error, delayed result, pricing issue or system malfunction. If you notice a possible mistake, stop using the affected market and raise the issue through the available support process. Continuing to place bets after becoming aware of a fault may result in account review and action under the Terms and Conditions.

Multiple and related bets

Multiple bets combine two or more selections and are subject to the rules of the relevant product. If one selection is void, the remaining selections may continue under the applicable multiple-bet rules. A bet may also be affected where selections are connected, dependent on the same outcome or not permitted to be combined. The betting slip should be checked carefully before confirmation.

Settlement does not remove the requirement to comply with account, payment, identity and responsible gambling controls. Skycrown Casino may review activity before or after settlement where it has a reasonable basis to do so, including where there is a suspected breach, suspicious activity, technical error or issue affecting the integrity of a market.

4. Payments, account reviews and responsible betting

Deposits, withdrawals and account balances are subject to the payment information displayed on the website and the applicable Terms and Conditions. A balance may be unavailable for withdrawal while a transaction is pending, an identity check is incomplete, a payment is reversed or an account review is underway. You must not attempt to use payment methods or account activity to conceal the source of funds or the identity of the person using the account.

Where a balance has been credited in error, or where a payment or settlement is later reversed or corrected, Skycrown Casino may adjust the account balance in accordance with the applicable rules. Players should not spend or withdraw funds that they know, or reasonably suspect, were credited by mistake. An account review may consider betting patterns, transaction history, device or access information and compliance with these rules.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only stake money you can afford to lose. Avoid gambling when you are upset, under the influence of alcohol or other substances, or trying to solve financial problems. Keep track of the time and money you spend, and take regular breaks.

• Do not chase losses by increasing your stakes or playing for longer.
• Use available deposit, spending, time or session controls where offered.
• Consider taking a break or using account restriction tools if betting is no longer enjoyable.
• Talk to someone you trust if gambling is affecting your finances, relationships, work or wellbeing.
• Seek independent gambling support in Australia if you are concerned about your gambling.

Skycrown Casino may apply safer gambling measures where appropriate, including account limits, temporary restrictions, account closure or requests for further information. These measures are intended to support compliance and safer play. They should not be treated as a guarantee that gambling-related harm will be prevented. You remain responsible for the decisions you make when using the service.

Questions, complaints and disputes

If you believe a bet was recorded, settled or displayed incorrectly, review the bet confirmation and account history first. Provide the relevant details through the support channel available on the website, including the date, market, selection and any reference shown in your account. Do not send passwords or unnecessary sensitive information. Issues will be considered under these Betting Rules, the Terms and Conditions and any applicable legal requirements.

These Betting Rules may be updated from time to time to reflect changes to the service, products, law, regulation or operational processes. The current version published on the website will apply to future use unless a different approach is required by law. By continuing to use the betting service after an update, you acknowledge that you have had the opportunity to review the revised rules.