Privacy Policy

Information we may collect

To provide a secure and reliable online casino service, Skycrown Casino may collect information directly from players and information created when the website or services are used. The information collected depends on the account activity, services requested and legal or security checks that apply.

Account information may include a player’s name, date of birth, contact details, login information, preferences and responsible gambling settings. Players should provide information that is accurate and keep account details up to date. Information may also be collected when a player contacts customer support, submits a query, makes a complaint or asks for help with an account.

For account verification, security and anti-fraud purposes, the site may request documents or information used to confirm identity, age, location or ownership of a payment method. These materials may include identification documents, proof of address or other information reasonably needed to complete a check. Players should only provide documents through the available secure account or support channels.

The site may also handle records connected with deposits, withdrawals, gameplay, bonuses or other account activity. Payment and transaction records can include payment method details, transaction amounts, dates, status information and related account references. Full payment details may be handled by payment service providers rather than stored directly by the casino.

• Technical information about a device, browser, operating system, language, approximate location, IP address and network connection.
• Usage information about pages visited, links selected, session activity and interactions with website features.
• Cookie and similar technology data used to remember preferences, support security and understand how the website is used.
• Information received from service providers or other parties where it is needed for identity checks, payment processing, fraud prevention, security or legal compliance.

How information is used and shared

Personal information is used for purposes connected with operating the casino website and managing player accounts. This includes creating and administering accounts, processing transactions, providing customer support, communicating about account activity and making the services available.

Information may be used to verify identity and age, detect unusual or fraudulent activity, protect accounts, investigate security incidents and support responsible gambling processes. Technical and usage information may help maintain website performance, troubleshoot problems, improve features and understand how players use the service.

Information may also be used to meet legal, regulatory, tax, accounting, security and record-keeping obligations that apply to an online gambling service. Where appropriate, it may be used to enforce the website terms, resolve disputes, prevent misuse and protect the rights, safety and property of players, the service and other people.

Skycrown Casino may share relevant information with carefully selected service providers that help operate the website. These may include payment providers, identity and verification providers, technology and hosting providers, customer support platforms, security services, analytics providers and professional advisers. These parties should receive only information relevant to their role and are expected to handle it securely.

Information may also be disclosed when necessary to comply with a lawful request, respond to a legal process, investigate suspected crime or fraud, protect the service or address a serious security or safety concern. Information is not intended to be used for unrelated purposes without an appropriate reason or, where required, the player’s permission.

Some service providers may process information in countries outside Australia. Where information is handled by another provider or in another location, reasonable steps should be taken to protect it and to require appropriate confidentiality and security controls.

Security, cookies and retention

Reasonable technical and organisational measures are used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure account processes, monitoring, authentication and safeguards for information in transit. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should protect their passwords and contact support if they suspect that an account has been compromised.

Cookies and similar technologies

Cookies are small files or similar technologies placed on a device when a website is visited. They may help the website remember settings, keep sessions secure, support account functions, measure performance and understand general usage. Some cookies are necessary for the website to work, while others may support preferences, analytics or relevant communications.

Players can manage or remove cookies through their browser settings. Blocking or deleting cookies may affect certain website functions, account features or the way preferences are remembered. Browser controls may differ, so players should check the help information for the browser or device they use.

How long information is kept

Personal information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and service improvement. When information is no longer needed, it may be deleted, anonymised or securely disposed of, subject to applicable requirements.

Closing an account does not always mean that all information can be deleted immediately. Some account, identity, payment, transaction, security or communication records must be kept for a period required by law or for other legitimate record-keeping purposes. After an account is closed, access to the information may be restricted and it will not be used for ordinary account services, except where needed for these purposes.

Your privacy choices and rights

Players may have rights to ask what personal information is held about them, request access to that information and ask for inaccurate or incomplete information to be corrected. Depending on the circumstances, a player may also request deletion of their data, ask for restrictions on certain handling or object to a particular use. These rights may be subject to reasonable verification, legal obligations, security needs and other applicable exceptions.

Players can exercise their privacy rights by contacting support@skycrown-casino.site. The request should explain what is being asked for and include enough information to identify the relevant account. For security, additional information may be requested to confirm the identity of the person making the request. This helps prevent personal information from being disclosed to someone who is not authorised to receive it.

• Access: ask for a copy or explanation of personal information held about you.
• Correction: ask for inaccurate, outdated or incomplete information to be updated.
• Deletion: ask for your data to be deleted where there is no overriding reason for it to be retained.
• Marketing consent: withdraw consent to marketing communications at any time by contacting support@skycrown-casino.site or using an unsubscribe option where one is provided.

Withdrawing consent to marketing does not necessarily stop service messages that are needed to operate an account, process transactions, maintain security or provide important information about the website. A deletion request may also be limited where records must be retained for a period required by law, to resolve a dispute, prevent fraud or protect the security of the service.

Skycrown Casino aims to handle privacy requests fairly and within a reasonable period. If a request cannot be completed in full, the reason will be explained where appropriate. This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. Players should review this page periodically for the latest version.