- OperatorMetlait SRL
- Established2022
- Games7,000+ titles from 138 providers
- Average Payout10 minutes
How VIP status works: invitation, active play and the 24-hour contact window
VIP status is available by invitation only. Players are personally selected based on active gameplay, so signing up does not automatically create VIP status. The VIP team reaches out within 24 hours of qualifying.
| Stage | What happens |
|---|---|
| Account start | Sign up and complete the account activation process. |
| Phone check | Verify your phone number as the first step towards VIP consideration. |
| Selection | Players are personally selected based on active gameplay. |
| Contact | The VIP team reaches out within 24 hours of qualifying. |
VIP starts with an active account
There is no public VIP sign-up form or fixed status level to choose. The practical first move is to create one account, verify your phone number and use the account normally.
Your route to VIP consideration: registration and phone verification
The registration process is straightforward. You need an email address, a password, your country and preferred currency. You also confirm that you are at least 18, or meet the higher legal gambling age that applies in your jurisdiction, and accept the Terms and Conditions and Privacy Policy.
Choose “Sign Up”, enter your email address and create a password.
Select your country and preferred currency, then confirm your age and accept the account terms.
Open the confirmation email and click the activation link.
Phone verification is optional but recommended for a standard account. It is the first step towards VIP consideration and is required to unlock the full experience.
Keep the account details consistent from the start. Skycrown permits one account per person, email address, IP address, home address, telephone number, device and payment account. That simple rule is worth remembering before you register.
Your VIP Buddy: where to get personal help
A VIP member receives a personal manager, referred to as a “Buddy”. This person is available practically 24/7 and gives you a direct contact for questions about your account and VIP arrangements.
| Support route | Access |
|---|---|
| VIP Buddy | Live chat, email or WhatsApp |
| General support | Live chat, email, Telegram or the support form |
| Website language | English, German or Italian |
| Live chat language | English or German |
WhatsApp is available to VIP players through the personal assistant. For everyday questions, live chat and email are the simplest options. The general support channels are also available when you need help outside a VIP conversation.
VIP benefits: priority processing, personal settings and a 3× reward
The VIP package combines service benefits with member rewards. The emphasis is on having a direct contact, getting deposits and withdrawals prioritised, and receiving offers that are reserved for VIP members.
| Benefit | What it provides |
|---|---|
| Personal manager | A Buddy reachable through live chat, email or WhatsApp, practically 24/7. |
| Prioritised processing | Deposits and withdrawals receive prioritised processing. |
| Personal settings | The personal assistant can adjust game limits and conditions individually. |
| Member rewards | Exclusive rewards and promotions for VIP members. |
| VIP Weekly Cashback | 10% back on pokie losses, up to $1,500, with a $150 weekly deposit requirement and 3× wagering. |
The VIP Weekly Cashback calculation is easy to understand. If $100 is awarded, a 3× wagering requirement means $300 in wagering. The maximum reward is $1,500, and the qualifying deposit requirement is $150 during the week.
Ask your Buddy about individual settings
VIP players can request individually adjusted game limits and conditions through the personal assistant. This is useful if you want account settings to match the way you prefer to play.
Mobile access and safer-play controls for VIP members
The responsive mobile browser experience works on iOS and Android. It gives you access to the full game library, live chat, deposits and withdrawals, so it is a handy option if you prefer browser access to a dedicated Mobile App.
You can also manage your play with account controls. Deposit limits, loss limits and session limits are available, giving you practical ways to set boundaries before you begin.
- Cooling-off periods run from 24 hours to three months.
- Self-exclusion is available from six months up to permanent closure.
- Full account deletion can be requested by emailing support.
- Safer-gambling support is connected with Gamblers Anonymous, GamCare and Gambling Therapy.
Set limits before a long session
VIP access does not change the real-money nature of casino play. Use deposit, loss or session limits when you want a clear stopping point, and take a cooling-off period if you need time away.
Verification, cashouts and account rules to know before you play
Priority processing is a VIP benefit, but KYC still comes before your first cashout. A withdrawal remains pending until the required checks are complete, so preparing the documents early can make the process smoother.
- Identity document: passport or driver's licence.
- Proof of address issued within the last three months.
- Payment method verification, such as a card showing obscured digits, an e-wallet screenshot or a bank statement.
| Item | Amount or timing |
|---|---|
| Minimum withdrawal | $20 |
| Daily withdrawal limit | $7,500 |
| Weekly withdrawal limit | $7,500 |
| Monthly withdrawal limit | $45,000 |
| Total winnings | No win limit |
Withdrawal requests are processed within one hour, with an average cashout time of 10 minutes. After verification, fast withdrawals can arrive in as little as 15 minutes. Card and bank transfer withdrawals take one to three business days, e-wallet withdrawals take up to 48 hours, and cryptocurrency withdrawals are typically immediate after processing.
All transactions are free of charge. Keep your phone number and email address current as well: if the casino cannot reach you by phone or email within two weeks of a withdrawal request, action may be taken on the account.
VIP Program: your questions
How is a player selected for the Skycrown VIP Program?
VIP status is by invitation only. Players are personally selected based on active gameplay, and the VIP team reaches out within 24 hours of qualifying.
What is the first step towards VIP consideration?
Sign up, activate your account by email and verify your phone number. Phone verification is optional for a standard account but is the first step towards VIP consideration.
How can I contact my VIP Buddy?
Your personal VIP manager can be reached through live chat, email or WhatsApp. The Buddy is available practically 24/7.
What does VIP Weekly Cashback provide?
It returns 10% of pokie losses up to $1,500. It requires a $150 deposit during the week and carries 3× wagering.
Can VIP members request personal game settings?
Yes. The personal assistant can adjust game limits and conditions individually for VIP players.
Can I use VIP support on my phone?
Yes. The responsive mobile browser site works on iOS and Android and supports the full game library, live chat, deposits and withdrawals.
What documents are needed before my first cashout?
You need a passport or driver's licence, proof of address issued within the last three months and payment method verification.
Which safer-play controls are available?
You can set deposit, loss and session limits. Cooling-off periods range from 24 hours to three months, while self-exclusion runs from six months to permanent closure.
